KLM Group have designed and implemented modern software to deliver and exceptional service delivery to customers nationally. Our aim is to provide quality and timely servicing to our customers needs 24 hours a day 7 days a week.

Service & Maintenance

CALL 1300 885 516

FOR SERVICE & MAINTENANCE

KLM Group has an extensive national fleet of fully equipped vehicles and qualified servicemen

KLM Group offers seamless service and project delivery of electrical and communications services, providing everything from design, installation, 24/7 support, preventative maintenance programs and national roll out capabilities.

KLM Group has an extensive national fleet of over 130 fully equipped vehicles and 800+ qualified servicemen servicing Australia.

The dynamic and motivated KLM Group service centre team ensures specific tasks are carried out efficiently, from the logging of the call to the completion of the job. This includes assignment of priority works with SLA's (Service Level Agreements) and allocation of client preferred technicians, ensuring delivery expectations.

Service & Maintenance

The Web based Client Management System used by KLM Group conveniently provides clients with online up to date information on job scheduling and status information.

Clients can electronically log new service calls via a secure access procedure, track live job progress and view both completed jobs and invoiced details. Client job history can also be tracked and accessed quickly and conveniently. KLM Group provides personalised customer in-house training with a secure login ID and password, enabling customer access to the software.

Maintenance services include programming of both single sites and complicated multi-site locations. KLM Group provides an ongoing service to maintain client facilities and equipment for the life of the premises. Scheduled maintenance tasks are carried out in accordance with Electrical OH&S Regulations and Australian Standards guidelines, and all tasks are monitored internally with system automatic alerts for KLM Group scheduling.

Additional KLM Group services include energy efficiency advice and audits to businesses and facilities managers to assist a better understanding of the technologies and methods used to reduce the impact on the environment, and to reduce electricity running costs incurred by most businesses today.Staffed by qualified Engineers who provide system support, advise on system updates and enhancements and attend on-site call-outs to repair, assess or inspect all aspects of Audio Visual and Multimedia systems.

Services Include;

  • Routine maintenance of essential services
  • Test & tag of electrical equipment
  • Exit & Emergency lighting
  • Lamp replacements & inspections
  • Energy management
  • Thermographic tests
  • RCD testing
  • Switchboard maintenance
  • Distribution Board maintenance
  • C-Bus, Lighting control maintenance
  • Supply & installation of lighting requirements
  • Data and voice cabling
  • Emergency call out facility
  • Auditing
  • Professional advice
  • Audio Visual requirements

 

LINKS

View the KLM Group Commitment (download)

Review KLM Group Projects (read more)

View information on our Facilities Management Services (read more)

View our Services Summary Postcard (download)